ENGLAND: Agama Technologies, the video service quality assurance expert, announced that B.net, Croatia's leading cable operator, has expanded its Agama quality monitoring set-up with Agama's Embedded Monitoring Solution to cover the complete end-to-end cable TV service distribution.
The deployment will empower B.net's organization to be more systematic and proactive in ensuring service quality and further increasing customer satisfaction.
B.net, owned by Telekom Austria backed mobile telco Vipnet, operates a modern HFC (hybrid fiber coaxial) network infrastructure in Croatia's main urban centers, and offers telephony, broadband and TV services with a focus on the residential customer segment.
In August 2012, B.net was awarded a QUDAL gold medal for the quality of its digital TV service, and to further improve both the customer experience and market position, B.net now extends its existing Agama installation with embedded set-top box monitoring for efficient end-point video service quality assurance.
The business and implementation are conducted in partnership with regional systems integrator CS Computer Systems.
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