Thursday, October 20, 2011

Interactive Intelligence to launch cloud-based communications trial program

DUBAI, UAE: Interactive Intelligence Group Inc., a global provider of unified IP business communications solutions, will launch a trial program called Quick Spin that enables organizations to sample for free the company's communications-as-a-service offering.

The Interactive Intelligence CaaS offering provides cloud-based communications applications for contact centers and enterprises, along with flexible deployment models for migrating between cloud, premise, and hybrid configurations.

"Despite potential benefits of cloud-based communications deployments, organizations must still conduct thorough due diligence to determine if this model is right for their unique needs," said Gartner research vice president, Drew Kraus. "I'm seeing an increasing number of organizations that are interested in a flexible deployment model — including premise-based, cloud-based, or a hybrid of the two — that will enable them to adapt the approach according to their evolving needs."

The Interactive Intelligence Quick Spin program will be delivered via a Web portal, enabling organizations to quickly set up interactive voice response menus, skills-based routing, call flows, real-time speech analytics, and more.

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