ManageEngine taps Zoho cloud-based reporting for MSP Center Plus

PLEASANTON, USA: ManageEngine, the real-time IT management company, announced the integration of its agent-based network monitoring software, MSP Center Plus, with Zoho Reports, the cloud-based reporting and business intelligence service from Zoho.

The move enables managed service providers (MSPs) to easily organize data and create insightful reports and dashboards, all of which are vital to demonstrating their efforts to safeguard and enhance the performance of their customers’ distributed networks.

The biggest reporting challenges for MSPs concern custom reporting and big data sets generated by monitoring solutions. MSPs need custom reports to meet each customer’s unique demands, but most monitoring software cannot create such reports.

Most third-party reporting tools offer custom reporting but do not integrate with MSPs’ monitoring software, leaving MSPs to manually consolidate reports created by multiple tools. Meanwhile, the big data sets generated by increasing mobile and other network device traffic only compound the reporting challenge.

“Service providers spend a lot of their valuable time creating reports manually,” said Dev Anand, MSP Center Plus product manager for ManageEngine. “The integration of MSP Center Plus and Zoho Reports simplifies and automates reporting on different sets of monitoring data for different customers, giving MSPs more time to work, rather than report, for their customers.”