Friday, December 11, 2009

Glowpoint's automated diagnostics tool for Telepresence and video conferencing

HILLSIDE, USA: Glowpoint Inc., a leading provider of advanced video communications solutions, has unveiled an automated diagnostic application called Video Room Sweep ('VRS') that automatically performs comprehensive “sweeps” and emulations of video sessions for all components of telepresence and video conferencing rooms.

Designed to offer a more automated and scalable proactive level of managed service, VRS can ensure higher in-use rates of video technology, resulting in predictable performance and a higher return on investment.

As a component of Glowpoint’s cloud-based managed video services, VRS is exclusively available for Glowpoint’s Video Network Operations Center ('VNOC') clients and partner clients. Version 1.0 of VRS supports Polycom and Cisco technologies and, beginning in the first quarter of 2010, Glowpoint plans to release additional versions that will support other technologies, such as Tandberg and LifeSize systems.

Glowpoint’s Vice President of Marketing, Jonathan Brust, said: “Our new VRS application has been well received by customers, partners and end-users, and we have a growing list of customers excited to have this service activated in their environment. This added level of automation enables our customers to utilize their video technology with the highest degree of reliability and consistency.”

VRS can be programmed for automatic daily sweeps and can also be used as an on-demand troubleshooting tool. VRS tests and diagnoses the health of all components in a telepresence or video conferencing room, along with functionality of the network to ensure proper performance and readiness.

Following a room sweep, automated exception reporting and notifications prompt the VNOC of any service, hardware, connectivity or compatibility issues, where highly responsive remediation measures are then immediately implemented.

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